Podcast

Path to Good

VIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience—delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clients, and customers.

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  • We're a B Corp! February 6, 2020
    It's the first episode of season 2 of the Path to Good podcast. Sally, Jen, and Maggie announce that VIPdesk has received its B Corp certification! They reflect on the process, what it means to them both personally and as a company and offer advice to any company out there interested in starting their own […]
  • Getting to know our CEO, Sally December 3, 2019
    Jen, Maggie, and Sally discuss Sally's journey. From her beginnings, reaching out to a concierge company she thought sounded interesting to how she made the decision to start VIPdesk Connect. They also discuss how this history really leads to the company culture they're building today and started them on this path.  --- Send in a […]
  • The Importance of Friendship at Work October 25, 2019
    Sally, Jen and Maggie discuss the importance of friendship at work with our very first guest, Mo Fathelbab, author of The Friendship Advantage: 7 Keys to Building Relationships that Transform Corporate Culture and Drive Productivity. The team discusses the importance of building trust, the ways in which we foster strong relationships in a virtual environment […]
  • Preparing for Customer Service Week September 5, 2019
    Today Jen and Maggie discuss their favorite holiday, customer service week! No matter what your business does you probably have a team doing some sort of customer service, this is a great time to show them how much they are appreciated. Jen and Maggie share some ideas for fun ways to celebrate and some unique […]
  • VIPdesk goes to the SHRM Conference July 16, 2019
    Jen recently attended the Society for Human Resources conference, the theme was Building Better Workplaces which fit right in with the Path to Good concept. Jen and Maggie discuss the inspirational keynote speakers including Blake Mycoskie, founder of TOMS shoes. They also discuss the trends they are seeing in the industry including an increased focus […]
  • Recruiting 101: How to find the best team members May 24, 2019
    Jen and Sally talk to Maggie, the recruiting queen, about factors that are most important for recruiting in this tight labor market. They discuss four critical elements  1. Creating a strong profile - what skills do you need to hire for vs what can be trained  2. Offering fair compensation - this has been one […]
  • Gearing up for Growth May 3, 2019
    Sally, Maggie and Jen discuss the growth of the company. How they balance recruiting new team members with developing and promoting current team members. They talk about the benefits continuously providing team members with training and development opportunities and how they are trying to get ahead of the growth by hiring now for positions they […]
  • VIPdesk Connect goes to WorkHuman April 15, 2019
    The VIPdesk team travels to Nashville to attend the Workhuman conference. A conference all about bringing more humanity to the workplace. Jen, Sally and Maggie reflect on the things that most stood out to them including the importance of having friends at work, bringing your whole self  to work and most importantly, the fact that […]
  • Dealing with Stress March 28, 2019
    Jen, Maggie and Sally discuss the inevitable stress that comes with any business and how they deal with it (lots of laughing helps). They discuss client expectations for elevated customer service and how they spring into action when the best plans for recruiting and training occasionally go awry.  --- Send in a voice message: https://anchor.fm/path-to-good/message
  • The Circle of Good March 8, 2019
    Sally, Maggie and Jen discuss paying a living wage (it involves a 90 page research paper created by Maggie) and how they go about finding clients who agree with their values. They also discuss ways they develop a career path for the teams and how they recognize team members both internally and publicly.  --- Send […]
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