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The Future of CX – What’s Next?

Devin Hurley
August 10, 2022
Executive summary of the CCW Vegas workshop, “The Future of CX – What’s Next?”

Making Delight Intentional

Othmar Mueller Von Blumencron
December 2, 2021
Customer Experience Contact Center Pipeline by John Goodman and Othmar Mueller Von Blumencron

Customer Delight Guide

Othmar Mueller Von Blumencron
June 9, 2021
Top 10 Ways to Delight Your Customers Today! With Survey Findings from the 2021 CCMC Customer Delight Study with John Goodman

Remote Working Guide

Sally Hurley
December 3, 2020
Your complete guide to happy, healthy, and productive work from home team-members.

SOCAP Benchmarking Survey

Othmar Mueller Von Blumencron
November 3, 2020
   

Remote Work Webinar

Sally Hurley
February 28, 2020
Tips for remote customer service continuity in a pandemic.

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