Elevated CX for Brands that Care
More Human Customer Service
WHAT WE CAN DO FOR YOU
ELEVATE, OPTIMIZE & AUTOMATE YOUR CUSTOMER EXPERIENCE
- As your partner, we offer 20 years of experience expertise delivering amazing service for brands that care
- Located across the US, our team of experts deliver exceptional service for escalated, and complex customer inquiries
- Our NLU insights, strategy, technology, and partnership allow for more human interactions with your customers
- We guarantee we will improve your NPS, CSAT
- Our CX Technology platform combines AI automation with traditional omnichannel customer experience management to provide an optimized customer experience.
- Our platform is designed to help businesses automate and deflect low value interactions to elevate customer service.
- Our thoughtfully designed automation capabilities help businesses process and respond to customer inquiries quickly and effectively.
- We analyze 100% of interactions using our NLU platform to identify brand, product, and service improvement opportunities
- We custom design a CX Strategy tailored to your business goals
- Our approach reduces the number of low-value customer interactions by 50% or more
- We help optimize customer service to provide an elevated customer experience
Proud to be a Certified B Corporation.™
Certified B Corporations around the world
Spanning over 150 Industries
For us it’s all about being more human
We speak the most beautiful language on the planet. It’s called “customer care.” We believe all humans deserves a respectful and positive customer experience. We understand that every interaction with a brand is an opportunity to create a fan for life. We believe frustrations and issues can be effectively solved by technology. And when customers do contact the brands they love, we do our best to make the world a little bit better by elevating the customer service experience.
We are especially adept at hearing what isn’t said. By listening, asking and listening some more. And then thoughtfully answering with care and respect. It’s what we are passionate about. It’s what we are skilled to do. It’s how we care for our team members.
More Human CX for Brands that Care
Over 80% of our Senior Leadership are Women82%
Over 70% of our Team are Women71%
Over 44% of our Team is Diverse44%