Meet the Team Behind Being More Human

Our passionate customer service professionals, known as Brand Ambassadors, provide stellar outsourced customer service. They listen, they collaborate, and they exceed our customers’ expectations 24 hours a day, 365 days a year.

Delivering consistent results is not easy. Because we only recruit professionals who are passionate about delivering exceptional customer service, we can and do deliver. Our team members live and breathe the brands they serve. In other words, they share the same passion as the customers they serve.

It should come as no surprise that only 3% of applicants pass our rigorous, comprehensive screening, and are invited to join our team. Of those 3%, all have direct extensive service experience, many are bilingual, and most have college or advanced degrees.

Thanks to our state-of-the-art service delivery technology, we work remotely in over 38 states, bringing the best talent to our clients’ brands, eliminating geographic hurdles.

Executive Team

The Biz Side of Jen

Jennifer Vinciguerra embodies the word humanity and reveals her own each and every day. Her motivation and developmental skills help others to experience their own ‘aha’ moment, which is what continues to drive her passion for employee development and HR.

She’s not just incredibly positive and patient, but she’s really smart too. She holds a bachelor’s degree in Neuroscience and Psychology and recently graduated with her master’s in Organization Development from American University. Additionally, she has over 10 years of progressive experience in Human Resources, Strategic Planning and Project Management.

Jennifer is great at multi-tasking and no matter what she’s doing, she’s probably listening to a podcast. Oh, and if you see her eating a Chipotle burrito, don’t ask for a bite. She is obsessed with them and probably won’t share.

The Non-Biz Side of Jen

What do you like to do away from work?

I’m almost always in motion doing anything from taking a walk, pacing around my office while I’m on the phone or doing OrangeTheory. I also do yoga because it’s the best way I’ve found to be active while also being restful. I combine my love of yoga and travel by attending yoga retreats all over the world. I also do improv. It’s magical in that it only exists for a moment in time. I love discovering new restaurants with my husband and hanging out with my two cats.

What is a little-known fact about you that few people know?

I used to collect toy Pikachu characters but had no idea what Pokemon was about. I just thought they were adorable.

Do you have a favorite cause or nonprofit?

I do volunteer work that supports women and families who have been victims of domestic violence.

What is your favorite movie or TV series?

A side effect of constantly being in motion means that unfortunately, I don’t get to watch a lot of TV. There are so many amazing TV shows and I’ve never seen any of them (unless Jeopardy counts). I do, however, love listening to podcasts, they’re portable, you can take them with you while you’re out walking or on your commute. There are so many great ones but my favorite work-related podcast is Worklife with Adam Grant.

What is your favorite quote?

“Everything can be taken from a man but one thing: the last of the human freedoms – to choose one’s attitude in any given set of circumstances, to choose one’s own way.” — Viktor Frankl