Redefining Customer Service with Cutting-edge Gen AI and Expert Human Care. Our innovative approach to customer service blends the latest in generative artificial intelligence technology with the expertise of human professionals. This dual strategy aims to revolutionize the way businesses interact with their customers, providing a more personalized, efficient, and responsive service experience.
We specialize in delivering unparalleled customer service solutions by blending cutting-edge AI automation with the warmth and expertise of real human interactions. With a focus on providing stellar customer experiences, we offer a range of services tailored to meet your unique needs.
Integrating Gen AI tech with expert human care for exceptional experiences. With 20+ years in BPO, we keep you ahead. As a woman-owned, women-led WBE, B Corp, PCI level-1 DSS certified, and HIPAA compliant, diversity, sustainability, and security are our priorities.
In 2019, VIPdesk achieved a significant milestone by becoming a certified B Corp, marking a firm commitment to societal and environmental responsibility. This pivotal achievement reflects our core belief that exceptional service stems from the well-being and happiness of our team members. By embracing these values, we ensure that our operations not only meet high ethical standards but also foster a positive work environment conducive to delivering outstanding customer experiences.
Whether you prefer the efficiency of AI-driven interactions, the personalized touch of human agents, or a seamless blend of both, we have you covered. Our AI customer service ensures swift and accurate responses, while our team of expert human agents offers warmth and expertise in every interaction. By combining the strengths of AI technology with the empathy of human support, we deliver a truly customized service experience that exceeds expectations.
With a distinguished background in serving luxury and premium brands, we go above and beyond to deliver exceptional support that exceeds expectations.
As a trailblazer in the industry, our roots are in delivering concierge-level care, now augmented by cutting-edge Conversational AI and a deep-seated commitment to exceptional human interactions. Founded and led by women, and operating as a global B Corp, VIPdesk not only meets but exceeds the evolving expectations of outsourced customer service solutions.
The foundation of VIPdesk was laid with a vision to transform every customer interaction into an opportunity for brand loyalty.
We pioneered remote work in customer service, understanding early on the flexibility, diversity, and efficiency it brought to our operations and team well-being.
Under CEO Sally Hurley’s leadership, VIPdesk spun off as an independent entity focused on next-generation customer care, marking a commitment to exceptional service and being an incredible place to work.
Our global expansion solidified our position in the market, integrating advanced technologies and extending our linguistic and operational reach.
VIPdesk expanded globally, embracing a vast network across 40+ U.S. states and 30+ countries, offering 24/7 support in 19+ languages, and setting new benchmarks in customer service.
VIPdesk expanded globally, embracing a vast network across 40+ U.S. states and 30+ countries, offering 24/7 support in 19+ languages, and setting new benchmarks in customer service.
Service Personalized to Your Needs
We specialize in delivering unparalleled customer service solutions by blending cutting-edge AI automation with the warmth and expertise of real human interactions.
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