During the implementation phase, we assemble the leadership team. Our executive team and dedicated program leadership team participates from project kick-off through program launch. We are exceptional at launching new programs. In fact, we have never NOT launched a new program on schedule. We attribute our on-time record to the dedication of our team and our implementation process.
A significant portion of the implementation is about recruiting. Because our VIPdesk talent pool is not limited by geography, we receive thousands of applications per year enabling us to select the best of the best from across the US. Using our comprehensive sourcing and recruiting strategy, the team works meticulously to hire talented team members matched exclusively to the brand. After performing background checks, we initiate a customized assessment to ensure a candidate meets a specific client’s job specifications and shows alignment with the brand. By matching the talent with the brand, we consistently recruit and retain A-Player Brand Ambassadors with reduced attrition.
Our dedicated trainers and customized training programs prepare our Brand Ambassadors to live their brand. They get the customers they serve. They are into the same things and speak their language. It’s clearly how we meet and exceed metrics expectations.