The history of VIPdesk has always been about continuing to elevate the customer care experience. We have done this by being passionate collaborators with the world’s iconic brands and to those aspiring to become one.
When formed in 1997, VIPdesk provided concierge services for luxury brands and their affluent customers. Over time, our suite of offerings expanded to include customer care for luxury retailers, hospitality, travel, consumer products, and financial services. As the service delivery model evolved, we transitioned from centralized call centers to a more personal, flexible at-home model thanks to exceptional talent.
After a global merger in 2010, VIPdesk led a global rollout of concierge standards for operations in 27 countries. These countries included Japan, China, India and Germany. Then, in 2014, VIPdesk became the company it is today as our CEO Sally Hurley formed a new independent corporate entity and helped shape the customer care model now part of our DNA.
Today, VIPdesk is all about being more human. We believe that by elevating the experience of our team members, they will deliver an amazing customer experience helping build long-term loyalty for your brand.