60%+ of Customer Interactions
You Pay Only When They’re Fully Resolved.
VIPdesk helps mid-market brands automate the majority of customer conversations while preserving elevated, brand-aligned human support.
Our pricing aligns with outcomes — not seats, tokens, or software licenses.
Launch
$5,995per month
- 2,500 AI resolutions included
- $1.10 per additional resolution
- Best for: Brands launching automation with meaningful volume.
Scale
$9,995per month
- 8,000 AI resolutions included
- $0.85 per additional resolution
- Includes:
- - Dedicated Automation / CX Architect
- - Performance dashboard
- - Ongoing tuning & optimization
- Best for: Brands targeting 60%+ automation across chat and email.
Enterprise
$19,995per month
- 20,000 AI resolutions included
- Volume-based discounts beyond included
- Best for: Complex, multi-region CX operations.
All plans include design, implementation, and ongoing optimization. 30+ languages included. Usage alerts and caps available.
How This Lowers Your Total Support Cost
Human Support, Two Ways
Most brands using VIPdesk automate 60%+ of conversations. For the remaining 10–40%, you choose how human support is structured:
Why Brands Choose Outcome-Based Pricing
With outcome-based pricing, you invest in measurable results — automation efficiency, improved CSAT, and real operational impact.
Other Pricing Related Details
Additional AI Resolutions
$1.20 / $0.90 / $0.70 per AI resolution for Launch / Scale / Enterprise, with custom discounts at very high volumes.
Voice Automation
Managed AI voice automation from $0.18 / minute (volume pricing available).
Additional Integrations
Standard and complex integrations scoped and priced based on systems and effort.
- 12-month agreements
- 60-day termination notice
- Quarterly billing for base platform fees
- Monthly billing for usage and human support
- Clear SLAs and shared success metrics
One-time implementation fee based on channels, workflows, integrations, and languages.
Typical range: $25,000–$150,000
Includes
- • CX journey and workflow design
- • Knowledge ingestion & AI training
- • Platform setup & integrations
- • QA, testing, and go-live support
- • Post-launch optimization
Pilot implementations for limited scope are available at lower investment.
Absolutely. Data privacy, governance, and compliance are core to our design. VIPdeskAI is built to meet rigorous enterprise security standards, including SOC 2, GDPR, and HIPAA-readiness when needed. We don’t just automate—we do it responsibly.