Elevated CX for Brands that Care

More Human Customer Service

Elevated CX for Brands that Care

More Human Customer Service

WHAT WE CAN DO FOR YOU

AUTOMATE, OPTIMIZE & ELEVATE YOUR CUSTOMER EXPERIENCE

  • We analyze 100% of interactions using our NLU platform to identify brand, product, and service improvement opportunities
  • We custom design a CX Strategy tailored to your business goals
  • Our approach reduces the number of low-value customer interactions by 50% or more
  • We help optimize customer service to provide an elevated customer experience

Proud to be a Certified B Corporation.™

1

Certified B Corporations around the world

1

Spanning over 150 Industries

For us it’s all about being more human

We speak the most beautiful language on the planet. It’s called “customer care.” We believe all humans deserves a respectful and positive customer experience. We understand that every interaction with a brand is an opportunity to create a fan for life. We believe frustrations and issues can be effectively solved by technology. And when customers do contact the brands they love, we do our best to make the world a little bit better by elevating the customer service experience.

We are especially adept at hearing what isn’t said. By listening, asking and listening some more. And then thoughtfully answering with care and respect. It’s what we are passionate about. It’s what we are skilled to do. It’s how we care for our team members.

VIPdesk's CX Solutions

VIP Customer Service

Phone, Email, Chat, Video Chat, SMS and Social; operating 24/7 365 days year.

VIP Global

US-based operations with global staffing partnerships near-shore and offshore.

VIP Tech

A technology platform that supports CX orchestration as part of an end-to-end solution.

VIP Strategies

Since 2001, VIPdesk has leveraged a virtual workforce and operated remote contact center operations across all channels.

VIP Insights

We analyze customer satisfaction scores such as CSAT and NPS to determine where our clients are and what changes need to be made.

VIP Staffing

All remote customer service team members receive specialized training and coaching at VIPdesk.

We offer tailor-made CX solutions to brands placing the highest value on:

Enhancing customer experience with elevated CX

Partnering with a provider that operates with B Corp principles

Improving their Net Promoter Score (NPS)

Humanizing customer interactions

Eliminating unnecessary volume by reducing customer friction

Working with customer service professionals that earn a living wage

More Human CX for Brands that Care

Over 78% of our Team are Women78%
78%
Over 71% of our Executive Team are Women71%
71%
Over 44% of our Team is Diverse44%
44%

VIPdesk Resources

Ready to Get Started?

With a team of dedicated professionals, we are excited to help you with any needs and discuss how we can tailor a solution just for your brand.

Tailor made solutions that fit just right!
VIPdesk – More Human