VIPdesk Announces a Strategic Partnership with PVS Relationship Services in Europe to further expand capabilities for its portfolio of premium global brands
ALEXANDRIA, VA. (PRWEB) JUNE 25, 2020
VIPdesk, an award-winning US-based provider of innovative home-based customer care solutions, is excited to announce a strategic partnership with PVS Relationship Services. This partnership allows VIPdesk to deliver high-touch customer service for its clients in all European countries with native speaking Brand Ambassadors. VIPdesk’s growing portfolio of international brands seek one consistent provider to deliver the same authentic service standards throughout international markets. VIPdesk actively pursues partnerships to assist with service delivery of its global clients around the world. As in the US, VIPdesk’s main objective in Europe is to serve as a true extension of its client’s brands, delivering memorable customer experience at any stage of the customer journey.
“We first met with VIPdesk in 2016 when we were looking for a strategic partner in the US – says Michael Staudenmaier – Partner, PVS Relationship Services. Within the first hour of our meeting, it became clear to me that VIPdesk is our ideal partner as we were looking for a company and team which shares our vision outside of Europe. We are honored to work with VIPdesk’s portfolio of exclusive premium brands to deliver the same high-quality customer service in Europe which they are accustomed to in the US. We could not be more excited about the prospects of our partnership.” Franco Aleo, Managing Director of PVS Relationship Services, added: “For us, it is essential to have a common mindset for taking care of customers. With VIPdesk, we speak the same language regardless which markets we service. The partnership allows global companies with a footprint in Europe and the US to centralize their customer service and utilize true Brand Ambassadors for all aspects of Customer Service.
In addition to providing Customer Service solutions, PVS is a leading Fulfillment and Marketing company with robust capabilities in all European markets and is uniquely positioned to assist VIPdesk’s clients with a one-stop solution for all e-commerce related needs.
“We are really happy and excited to have found a partner in Europe who shares our vision of service excellence and team-member responsibility. As we grew substantially over the last years, we now have a portfolio of international brands who more and more rely on VIPdesk for global solutions” With PVS we did not only find the ideal partner for Europe but also true friends!” – Sally Hurley, CEO, VIPdesk
ABOUT PVS RELATIONSHIP SERVICES
Based in Stuttgart, Germany, PVS Relationship Services is a leading European provider of Business Processes Outsourcing solutions specialized in authentic customer service and customer relationship management for all European countries. As a pioneer in the e-commerce industry, PVS Relationship Services has decades of experience with leading brands offering the entire suite of support services from Marketing to Customer Service and Fulfillment with the same high quality standards all over Europe. Visit http://www.pvs-rs.com or on Instagram @pvsrs.
VIPdesk Connect, Inc., a U.S. based provider of outsourced customer care services, utilizes a team of home-based Brand Ambassadors (customer service professionals) located throughout the U.S. to provide elevated customer experience for luxury and premium brands. Talented team members of VIPdesk excel in delivering superior customer service and are passionate ambassadors for the brands they serve. VIPdesk’s suite of services include: Omni-Channel Customer service handling including all traditional and digital contact channels, social media management, back office support and customer experience consulting. Visit http://www.vipdesk.com for more information.To connect with VIPdesk socially, find them on LinkedIn, Twitter and/or Instagram @VIPdesk.
Othmar Müller von Blumencron