40 Companies Recognized for Excellence in Customer Service 

by Business Intelligent Group, Bright Pattern, and VIPdesk 

The Business Intelligence Group named 40 companies, executives and products as winners of the 2019 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service. 

Bright Pattern and VIPdesk: Beyond Partnership 

Nominated by Bright Pattern – Bright Pattern and VIPdesk joined forces in 2018 to begin a partnership in customer service success.  Bright Pattern provides omnichannel cloud-based call center software solutions to help us manage multiple clients in a digital workforce.  

“We couldn’t be happier to be recognized by Business Intelligence Groups as a finalist for leading the way in customer experience. At VIPdesk, we take a lot of pride in the personalized experience we provide to luxury brands in order for them to provide exceptional customer service to their customers. Bright Pattern Contact Center makes it easier for us to provide seamless omnichannel communications and utilize innovative technology and channels to revolutionize the way customers can talk with their favorite brands.” – Jeff Kramp, IT Director, VIPdesk

Background on Business Intelligence Group 

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge.  

The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. 

“According to a recent report, more than half of all consumers globally have a higher customer service expectations than they did just one year ago, so it should come as no surprise that companies and vendors alike are investing time and capital in improving customer outcomes,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring this year’s winning executives, companies, and products as they focus on improving how we all experience the companies and organizations that we rely on in our daily lives.” 

Award Categories 

The Excellence in Customer Service Award will be given out for superior performances in the past 12 months. Nominees will select an award category and their industry. Consultants, outsource partners and technology providers can choose either the industry they specialize in or their own industry.  

Organization of the Year 

Transformation of the Year 

Executive of the Year 

Manager of the Year 

Front-Line Pro of the Year 

Consultant of the Year 

Outsource Partner of the Year 

Technology of the Year 

The 2019 Excellence in Customer Service Awards winners are listed here: https://www.bintelligence.com/excellence-in-customer-service-awards. 

VIPdesk was listed alongside several companies including Adaptiva, Chorus.ai, DelphixDreamHost, HGS, InsureMyTripLogicMonitor, PERQ Software, PlumChoice, Prepaid Ventures, Simple Syllabus, Snapt, Inc., StrikedeckThycotic, and UJET. 

Award winning

Gratitude and Recognition  

At VIPdesk, we truly strive towards excellence by making it our mission to elevate the customer experience. Every moving part of what we do is designed to bring humanity back into customer service. We are so grateful to be recognized by leaders and industries for the service we provide.  

More about VIPdesk and our services at: https://vipdeskconnect.com/contact/ 



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