A more human approach to customer service solutions
Social Media Management
When it comes to customer service, companies are no longer limited to traditional communication channels such as phone and email. Social media has become a popular way for customers to engage with brands. In fact, according to HubSpot, 61% of customers prefer a brand response via social media over any other method!


Brand Management Across Platforms
In addition to traditional communication channels, many customers today prefer to engage with brands via social media channels such as Facebook, Instagram, Twitter, LinkedIn, and more. A comprehensive customer service strategy includes the monitoring of customer feedback on all social channels. Often customers will seek customer service via social media outlets because this is their primary engagement channel. An integrated approach ensures timely responses via social channels.