A more human approach to customer service solutions
VIPdesk's Remote CX Consulting
Given the present economy, businesses are increasingly allowing employees to work from home. Contact center operations are learning how to operate with remote employee. With this comes several complicated logistics that are necessary to maintain quality standards. While many tools have come on the market to support work from home employees such as Zoom and Microsoft Teams, running an effective virtual contact center is not as simple. There still needs to be comprehensive hiring and training processes to provide an effective and quality customer service experience. The workforce needs to have the proper technology to meet the needs of the company and provide support to the brand effectively.
