A more human approach to customer service solutions
VIPdesk's AI Integration Services
Customer service is about serving the customer and serving them as they wish. Some interactions can easily be handled by AI and more complex interactions are better when handled by a human. The best customer service strategies include a combination of technology solutions where a bot starts a conversation, but it can effortlessly be escalated to a human. Businesses with seasonality struggle to support their customers. By incorporating and integrating AI tools that support customers externally as well as customer service professionals internally, companies become scalable. By leveraging AI across different company sectors, there are new efficiencies and increased productivity.
Our AI Integration Solution:
VIPdesk offers internal and external AI solutions. The internal AI solution provides recommended responses and resolutions to our Brand Ambassadors (customer service professionals) for their approval before responding to customers. Our AI also learns from every Brand Ambassador interaction, so it gets smarter over time. If simple transactions are handled efficiently with AI, it leaves room to elevate the service experience to a professional. The external AI solution allows a chatbot to automatically responds to your customers with warmth and authenticity. When it’s time for more complex inquiries, you can escalate the conversations to a member of our customer service team for further assistance. They’ll have access to full transcripts of all conversations so they can provide personalized support across any channel while building brand loyalty through empathy.
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