CX Consulting

Customer Experience Consulting: Proven Results

VIPdesk’s leading virtual call center model helps companies of all sizes implement virtual contact center solutions. Clients attest to our more human approach to customer care with:

  • Proven success in increased productivity
  • Reduced facility costs
  • Improved sustainability
  • Satisfied employees

But developing an effective virtual work program takes significant effort and experience. We help build a comprehensive program that includes policies, processes and procedures complemented by highly-trained professionals and state-of-the-art service delivery technology.

We know every company is unique, which is why we work diligently and hand-in-hand with our clients looking to implement an effective virtual-based solution.

Implementation of Best Practices

Tools and Platform

Recruiting

Training

Workforce Management

Leadership Support

Document Management/Handling

Office of the President

Order Verification and Confirmation

Appointment Setting

Research and Analysis

Survey Collection

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