Tailor-Made Customer Care

It is not just outsourced customer service. VIPdesk’s award-winning customer experience and business process outsourcing (BPO) solutions are tailor-made for your brand and designed to enhance your customers’ brand experiences across all touchpoints and all channels.

Our ability to do so is a direct result of our 25-year concierge heritage. Given that history, it’s easy to understand why many of the world’s most luxurious brands choose us to help them design and elevate the customer experience.

You’ll discover a suite of customer care services including:

  • Customer Care
    — Traditional Channels (inbound phone, email, chat, and text)
    — Social Channels (FB Messenger, Insta DM)
    — White Glove VIP Personal Touches
  • Social Media Management (Monitoring)
  • Back Office
  • Self-Service and IA
  • Customer Care Analytics
  • Customer Experience Consulting

By delivering superior service at every interaction, we give your customers the option to choose the channel they wish to interact with your brand.