Elevated Customer Service for Brands that Truly Care

Customer experience
solutions

WHAT WE CAN DO FOR YOU

ELEVATE, OPTIMIZE & AUTOMATE YOUR CUSTOMER EXPERIENCE

  • As your partner, we offer 20 years of experience expertise delivering amazing service for brands that care
  • Located across the US, our team of experts deliver exceptional service for escalated, and complex customer inquiries
  • Our NLU insights, strategy, technology, and partnership allow for more human interactions with your customers
  • We guarantee we will improve your NPS, CSAT

Whatever the problem we are part of the solution

Elevated US Based Customer Care 24/7 – 365. We partner with our clients to help them elevate their overall customer experience while reducing contact center costs. Streamlining call center operations across all channels.

Helping Clients Reduce Overall Costs  with volume management while elevating meaningful interactions and eliminating unnecessary ones. Increase customer satisfaction with More Human customer interactions.

Committed to Being a Force For Good – Committed to the triple bottom line of people, planet, profit. Net zero by 2030. Certified B Corp and back to back best for the world in Governance 2021-2022. 4x Inc 5000 Winner.

VIPdesk's CX Solutions

VIP Customer Service

Phone, Email, Chat, Video Chat, SMS and Social; operating 24/7 365 days year.

VIP Global

US-based operations with global staffing partnerships near-shore and offshore.

VIP Tech

A technology platform that supports CX orchestration as part of an end-to-end solution.

VIP Strategies

Since 2001, VIPdesk has leveraged a virtual workforce and operated remote contact center operations across all channels.

VIP Insights

We analyze customer satisfaction scores such as CSAT and NPS to determine where our clients are and what changes need to be made.

VIP Staffing

All remote customer service team members receive specialized training and coaching at VIPdesk.

We offer tailor-made CX solutions to brands placing the highest value on:

Enhancing customer experience with elevated CX

Partnering with a provider that operates with B Corp principles

Improving their Net Promoter Score (NPS)

Humanizing customer interactions

Eliminating unnecessary volume by reducing customer friction

Working with customer service professionals that earn a living wage

Proud to be a Certified B Corporation.™

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Certified B Corporations around the world

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Spanning over 150 Industries

Ready to Get Started?

With a team of dedicated professionals, we are excited to help you with any needs and discuss how we can tailor a solution just for your brand.

Tailor made solutions that fit just right!
VIPdesk – More Human

VIPdesk Resources