Elevated Customer Service for Brands that Care

Customer experience
solutions

Why choose us

More Human Customer Service

VIPdesk leverages over 20 years of experience in operating both brick and mortar and virtual customer service models. Today, we have a presence all across North America and now operate using primarily a remote model with team members located in over 40 states. VIPdesk has had experience with the remote contact center model dating back to 2001.

We offer tailor-made BPO outsourced contact center services that are delivered through our amazing employees located across the US and Canada to ensure our clients are able to offer a higher level of service.

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Whatever the problem we are part of the solution

Elevated US Based Customer Care 24/7 – 365. We partner with our clients to help them elevate their overall customer experience while reducing contact center costs. Streamlining call center operations across all channels.

Helping Clients Reduce Overall Costs with volume management while elevating meaningful interactions and eliminating unnecessary ones. Increase customer satisfaction with More Human customer interactions.

Committed to Being a Force For Good – Committed to the triple bottom line of people, planet, profit. Net zero by 2030. Certified B Corp and back to back best for the world in Governance 2021-2022. 4x Inc 5000 Winner.

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Elevated CX Solutions

Truly elevated customer service is only possible with great people supported by a strategic solution that integrates the experience for customers across all touch points. We are a B Corp, woman owned WBE certified company with a unique history rooted in concierge services for luxury and affluent brands.

VIP Customer Service

Outsourcing across all service channels- Phone, Email, Chat, Video Chat, SMS and Social; operating 24/7 365 days year.

VIP Global

US-based operations with global staffing partnerships near-shore and offshore in Puerto Rico (Telecontacto) and in Stuttgart, Germany (PVS).

VIP Technology

By outsourcing a technology platform that supports CX orchestration as part of an end-to-end solution will help your business run smoothly.

VIP Strategy

Since 2001, VIPdesk has leveraged a virtual workforce and operated a remote contact center operations across all channels.

VIP Insights

We analyze customer satisfaction scores such as CSAT and NPS to determine where our clients are and what changes need to be made.

VIP Staffing

All remote customer service team members receive specialized training and coaching at VIPdesk Connect that is vital to their success.

VIP Customer Service

With a long history partnering with luxury and innovative brands, VIPdesk remains committed to delivering elevated customer service by leveraging all channels which gives us the ability to offer a customized omnichannel approach to assist all brands with their customer service needs including back-office support and consultation services.

Our tailor-made solutions provide maximum flexibility and support. Outsourcing across all service channels- Phone, Email, Chat, Video Chat, SMS and Social; operating 24/7 365 days year.

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VIP Global

Our omnichannel channel solutions incorporate 24/7 and 365 day US-based operations with global staffing partnerships near-shore and offshore in Puerto Rico (Telecontacto) and in Stuttgart, Germany (PVS) to give clients access to a variety of markets. This US-based languages include English, Spanish and French Canadian. These custom teams can support your customers in any time zone and in any language. Our Philippines partner, FPS, Inc. works with VIPdesk to create a digital (email and chat) response system for customer service activities in any language.

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VIP Global

Our omnichannel channel solutions incorporate 24/7 and 365 day US-based operations with global staffing partnerships near-shore and offshore in Puerto Rico (Telecontacto) and in Stuttgart, Germany (PVS) to give clients access to a variety of markets. This US-based languages include English, Spanish and French Canadian. These custom teams can support your customers in any time zone and in any language. Our Philippines partner, FPS, Inc. works with VIPdesk to create a digital (email and chat) response system for customer service activities in any language.

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VIP Tech

Every customer service program requires a symphony of orchestrated technologies to support all aspects of the service delivery operation from recruiting to the live handling of customer interactions. The suite of technologies required includes proprietary Recruiting & Screening tools, an Omnichannel Communication Platform, a CRM, Reporting & Analytics, WFM, and many more.

By outsourcing a technology platform that supports CX orchestration as part of an end-to-end solution will help your business run smoothly and ensure you have access to all the latest CX capabilities as they are released.

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VIP Strategy

Since 2001, VIPdesk has leveraged a virtual workforce and operated a remote contact center. We have extensive knowledge of all aspects related to hiring, training, and maintain quality remote team members. VIPdesk understands every model from hub and spoke to hybrid and we operate with employees in over 40 US states. We have extensive experience with cloud technologies, remote recruiting, work from home office security, and how to successfully build an amazing culture with a virtual team.

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VIP Strategy

Since 2001, VIPdesk has leveraged a virtual workforce and operated a remote contact center. We have extensive knowledge of all aspects related to hiring, training, and maintain quality remote team members. VIPdesk understands every model from hub and spoke to hybrid and we operate with employees in over 40 US states. We have extensive experience with cloud technologies, remote recruiting, work from home office security, and how to successfully build an amazing culture with a virtual team.

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VIP Insights

In today’s highly competitive landscape, Customer Experience is a key differentiator. Customer service and support touch an organization at every level – internally and externally — and has a significant impact on customer retention, satisfaction, loyalty and overall bottom line.

At VIPdesk we analyze customer satisfaction scores such as CSAT and NPS to determine a baseline for where our clients are and what changes need to be made to improve these scores.

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VIP Staffing

VIPdesk’s staffing model only includes employees and not independent contractors. We believe that in order to deliver elevated service, you need amazing, dedicated people. In return for offering benefits and flexible work from home schedules, we achieve an incredibly high retention rate. All remote customer service team members receive specialized training and coaching at VIPdesk Connect that is vital to their success.

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VIP Staffing

VIPdesk’s staffing model only includes employees and not independent contractors. We believe that in order to deliver elevated service, you need amazing, dedicated people. In return for offering benefits and flexible work from home schedules, we achieve an incredibly high retention rate. All remote customer service team members receive specialized training and coaching at VIPdesk Connect that is vital to their success.

view details

Tailor-made Customer Care Solutions

VIPdesk is committed to delivering elevated service by leveraging all channels which gives us the ability to offer a customized omnichannel approach to assist all brands with their customer service needs including back office support and consultation services. Our tailor-made solutions provide maximum flexibility and support.

get started

Customer experience
solutions

More Human Customer Service

Whatever the problem we are part of the solution