High Touch Concierge Back-Office Solutions
VIPdesk incorporates our rich concierge history and knowledge into all client relationships. No other BPO has Concierge expertise. Our Concierge Back-Office Service includes exclusive off-script servicing for the most valuable customers. Special touches designed exclusively for each brand. High-touch services include personalized written notes, hand delivered items, exclusive event outreach and more.
Escalations
VIPdesk provides recommendations and staffing for “offline” functions that are customized according to the needs of each client. “Offline” support will be provided as well as training so that staff can provide critical support to the front-office. “Offline” functions can include fraud control processes, escalations, voice of the customer responses, shipping coordination, and warehouse communication. “Offline” may also include non-voice support and managing escalated management operations. VIPdesk’s solutions are flexible so that daily business can be maintained without interruption.
Conversational Commerce
Gain an edge over your competitors with conversational commerce! This strategy takes customer service digital, enabling companies to engage in real-time conversations and provide personalized solutions -all the while reaching thousands of potential customers. Conversations can be hosted on social media sites, messenger apps or through a website that integrates direct communication. To make sure no conversation goes unanswered live agents are available alongside powerful chatbots for efficient resolution times and proactive outreach strategies
Concierge Back Office Solutions
Ready to get started?
With a team of dedicated professionals, we are excited to help you with any needs and discuss how we can tailor a solution just for your brand.
Tailor made solutions that fit just right!
VIPdesk – More Human