Global Hybrid CX – A More Human Approach to Customer Service Solutions
While our team in located in the US and Canada, we do offer global solutions for clients that need service in other regions. VIPdesk’s Global Staffing Partnerships allow for an organic extension of your customer service team to streamline outsourcing and create a seamless interface.
VIPdesk's Global Offering
Our omnichannel channel solutions incorporate 24/7 and 365 day US-based operations with global staffing partnerships near-shore in Puerto Rico (Telecontacto) and in Stuttgart, Germany (PVS) to give clients access to a variety of markets. This US-based languages include English, Spanish and French Canadian. These custom teams can support your customers in any time zone and in any language. Our Philippines partner, FPS, Inc. works with VIPdesk to create a digital (email and chat) response system for customer service activities in any language.
In additional all of our offshore staff are trained and managed by our US team. This allows us to offer consolidated billing and a lower blended rate. Our hybrid approach of US Voice + Offshore Digital allows us to provide an elevated solution to our clients.
Ready to get started?
With a team of dedicated professionals, we are excited to help you with any needs and discuss how we can tailor a solution just for your brand.
Tailor made solutions that fit just right!
VIPdesk – More Human