Staff Augmentation

Extraordinary People, Exceptional Service – Staff Augmentation as a service that you manage.

We’ve always believed in the power of people.

For over two decades, we’ve been building and nurturing customer service teams that put people first – teams that are genuine, caring, and truly exceptional. However, we know some brands want to manage the service delivery. This is why this could be a great option. We can support brands by doing a portion of the outsourcing process. Let us do the recruiting, screening and hiring, while your team manages the service delivery experience.

What Makes Our Staff Augmentation Services Unique is the Balance We Strike.

While we handle the back-end tasks, you hold the reins of the customer experience. Your team, your voice, your vision. It ensures that every customer interaction is authentic, engaging, and perfectly in tune with your brand.

Recruiting, Hiring, Payroll, Benefits:

We put all our experience to work in finding and attracting extraordinary individuals who aren’t just qualified, but are a perfect fit for your company’s culture. They’re people who genuinely love what they do and the customers they serve. And once they’re part of your team, we take care of the details – payroll, benefits, and all the important things that show them they’re valued.

HR Administration:

We’ve got the admin side of things covered too. From keeping employee records shipshape to making sure all the i’s are dotted and t’s crossed on labor laws, we allow you to concentrate on what really matters—your core business.

Temp to Perm:

We understand that building a team is about more than filling roles. It’s about relationships. That’s why we offer a Temp to Perm option, giving you the flexibility to get to know each new team member and see how they fit into your company culture, what performance looks like before making a long-term commitment.

We’ve always believed in the power of people.

At VIPdesk, we recognize the ever-changing dynamics of customer service needs in today’s fast-paced business environment. Our staff augmentation services for outsourced customer service are designed to empower companies with the flexibility to scale their customer support teams, both up and down, in response to fluctuating demand.

By seamlessly integrating with your existing infrastructure, our expertly trained representatives become a natural extension of your brand, ensuring the continuity and quality of customer interactions. Whether it’s handling seasonal spikes, launching a new product, or managing unexpected surges, VIPdesk’s tailored solutions ensure that you’re always prepared to deliver exceptional customer experiences.

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