With our AI analytics expertise, we can help your organization harness the power of data to gain valuable insights, optimize processes, and achieve transformative results, empowering you to make informed decisions and stay ahead in today’s dynamic business landscape.
Say goodbye to manual evaluations and hello to VIP AI Analytics!
We provide you with the innovative technology to better analyze customer interactions while ensuring optimal agent performance. Our AI analytics tool has the capability to review 100% of all transactions – no matter how big or small – so that your business can identify areas of improvement quickly and efficiently. Our platform includes Agent Quality, Customer Sentiment, and Business Insights.
Let us give you the tools you need to make sure your customer service agents are delivering world-class support every day. Together, we can create an effective strategy for streamlining operations, eliminating redundancies, and saving time and money.
Quality and Sentiment Analysis
Our AI Quality Analytics is the ideal resource for clients looking to evaluate their customer interactions in depth in order to optimize agent performance. With our AI Quality Analytics, coaches and decision-makers can easily access key metrics and scores so they have a full understanding of their customer service team’s performance.
Quality scoring across 100% of interactions
Talk Style/tone of service
Agent sentiment
AHT and other KPIs
Conversational Business Insights
VIPdesk’s AI Conversational Analytics is revolutionizing the way companies interact with their customers. Utilizing advanced AI technology, VIPdesk provides sentiment, intent, and interest analysis,
VIPdesk’s analytical suite allows companies to gain powerful insights into these conversations quickly and accurately.
Volume Drivers
Product and Service Insights Packaging and shipping
Call Outcomes Competitive Insights