Elevated Customer Service for Brands that Care
Elevated Customer Experience Solutions
Elevated customer care is only possible with great people.
We offer outsourced BPO outsourced contact center services, recruiting top team members across the US and Canada to ensure your business is able to offer an elevated service delivery.
We believe most companies can reduce contact volume for low value interactions by 30% and instead prioritize the customer
experience by elevating the interactions that require human assistance.
Outsourced Customer Service
- Outsourced contact center operations for clients 24/7 365 days a year
- Remote call center model since 2001 in 40+ states and Canada
- Tailor-made approach for brands seeking a dedicated outsourced program
- On premise staffing for clients in their office space
- Staffing includes only employees vs independent contractor
- Global Staffing Partnerships- allows clients to streamline worldwide
- Concierge Servicing- high touch, handwritten notes, outreach
Digital Customer Service
VIPdesk helps clients design tailor-made customer service strategies that typically include a combination of digital channels along with AI to maximize efficiencies and increase customer satisfaction. Every client has different needs and VIPdesk collaborates with the client to determine individual requirements and provide a tailor-made solution. VIPdesk’s digital customer service platform enables brands to offer superior service with the highest satisfaction for their customer care program.
Social Media Management
VIPdesk provides several social media management services that seamlessly integrate the entire customer experience with a single voice. Our social media management services include customer service via direct messaging, monitoring of social posts, and responses to publicly posted feedback. All these methods enhance and fine-tune the customer service experience. VIPdesk partners with clients to design a customer service strategy that includes staff trained to handle customer service inquiries via social media and to streamline the response time.
Customer Experience Insights
To make sure your customers have a great experience, it is important to know what they like and how we can improve their service by capturing data from multiple sources with one tool so our clients are able see a 360-degree perspective on the important drivers behind customer service.
Concierge Customer Service
With 20+ years serving luxury affluent customers and building customer loyalty with a completely unscripted often impossible to achieve outcome for customers, the Concierge DNA will forever be at the core of our service delivery philosophy.
Concierge Services includes exclusive off-script servicing for the most valuable customers. Special touches designed exclusively for each brand. High-touch services include personalized written notes, hand delivered items, exclusive event outreach and more.
Back Office Services
- Escalation support for sensitive
- Social monitoring and response
- Cross-departmental support for internal process
(i.e., warehouse coordination, etc.) - Proactive outreach to unhappy customers
CX Technology Platform
VIPdesk provides a turnkey solution for clients seeking one-stop shop for an integrated omnichannel platform that integrates all communications and CRM functionality. With BrightPattern and Zendesk expertise, we offer not only the staffing but the technology platform. VIPdesk’s turn key platform provides everything needed for a success operation, from recruiting to hiring to training and WFM tools.
AI Integration Services
VIPdesk provides a turnkey solution for clients seeking one-stop shop for an integrated omnichannel platform that integrates all communications and CRM functionality. With BrightPattern and Zendesk expertise, we offer not only the staffing but the technology platform. VIPdesk’s turn key platform provides everything needed for a success operation, from recruiting to hiring to training and WFM tools.
Remote CX Consulting
As one of the very first organizations to fully staff remotely in 2001, VIPdesk has become a thought leader on how to build an amazing remote culture and run successfully. Operating a remote contact center for luxury brands during a time when few thought remote staffing could work.
Our BPO solutions consulting for outsourced customer service means we bring expertise to our clients a depth of knowledge around how to deliver remote customer service for luxury and affluent customers, technology platforms, NPS and CSAT strategies, budget maximization and more.
