Executive summary of the CCW Vegas workshop, “The Future of CX – What’s Next?”

Customer Experience Contact Center Pipeline by John Goodman and Othmar Mueller Von Blumencron

Top 10 Ways to Delight Your Customers Today! With Survey Findings from the 2021 CCMC Customer Delight Study with John Goodman

Your complete guide to happy, healthy, and productive work from home team-members.

   

Tips for remote customer service continuity in a pandemic.