To elevate the customer experience, we rely on more than just extraordinary talent and leading-edge technology. We also work closely with trusted vendors, suppliers, and organizations who are the best of the best. They help us deliver exceptional results for our clients—day-in and day-out.
VIPdesk Partner Program
Our Collaborators in Customer Care
Considered the industry’s simplest, most powerful cloud contact center solution, Bright Pattern provides VIPdesk’s cloud based ACD technology. Bright Pattern’s team includes some of the original engineers who created enterprise contact center software at Genesys and Aspect. Today, Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver great customer experience across all communications and messaging channels, faster and easier than ever before.
VIPdesk entered into a strategic partnership with Clarabridge to help the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction. Those insights in turn help grow sales, ensure compliance and increase operational efficiency.
Fully integrated with Bright Pattern technology, Zendesk is VIPdesk’s CRM and Chat platform of choice. Zendesk’s service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries, with more than 145,000 paid customer accounts offering service and support in over 30 languages.
Integrated with Zendesk, Digital Genius is VIPdesk’s answer to the increasing demand for AI-driven customer service solutions. By incorporating the AI platform, VIPdesk has the capabilities to put customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands every customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.
VIPdesk was once a part of Aspire Lifestyle, the world’s largest and most globally available luxury concierge and experience company. While were spun out into separate entities, VIPdesk and Aspire Lifestyles continue to be close allies in providing exceptional services to the world’s most admired luxury enterprises.
VIPdesk entered into a strategic partnership agreement with Telecontacto, the leading BPO in Puerto Rico, to take advantage of their incredible local talent and 24×7 capabilities. The partnership allows VIPdesk to provide value-driven customer service strategies with a very competitive rate without leaving the USA.
VIPdesk partnered with PVS Relationship Services (PVS – RS) to provide customer service in native local languages throughout Europe and take advantage of their specific time zones. PVS – RS is one of the leading BPOs in Germany providing a complete set of services from marketing to logistics and customer service tailored specifically to make international e-commerce companies successful. PVS – RS offers its service in all European countries including Russia 24×7 and their customer service philosophy is 100% aligned with VIPdesk.