Over 25 Years of Remote Expertise

Redefining Outsourcing

Claim Your Complimentary CX Assessment

Discover Opportunities: VIPdesk would conduct a free assessment of your brands current Customer Experience:

  • Review of current Contact Us page
  • Review of contact channels and accessibility, incl. Hours of Operation
  • Assessment of potential touchpoints at every stage of Customer Journey
  • Review of Self-Help Resources
  • Assessment of IVR, Bots and other Automations
  • Website Review
  • Shopping experience (if applicable)
  • Competitive Assessment
  • Recommendations

Thank you for signing up for your free brand assessment. We’re excited to help you optimize your customer service strategy!

Peace of Mind Across All Channels

Phone Support

With trained professionals on hand 24/7, our phone support service provides immediate, real-time assistance to your customers, resolving their queries efficiently and with a personal touch.

Chat Support

Our live chat support offers instant online assistance, providing a convenient and effective communication channel for your customers.

Social Media Support

In today’s digital age, our team excels in handling customer interactions on social media platforms, maintaining your brand’s reputation and ensuring seamless customer engagement.

Email Support

Our responsive email support team provides detailed, timely responses to customer inquiries, ensuring your customers feel heard and valued.

SMS Support

By facilitating customer service via text message, we provide quick, easy-to-access solutions for customers on the move.

Video Support

Our video support option enables face-to-face interaction, giving a personalized touch and deeper level of connection to your customer service experience.

Review Management:

We handle customer reviews efficiently, addressing issues, acknowledging positive feedback, and maintaining your brand’s image in the public domain.


Our skilled teams adeptly manage escalations, ensuring timely resolution and maintaining customer satisfaction even in complex situations.

Concierge Services

Rooted in our heritage of providing high-touch, high-class service, we offer concierge-level support that delivers an even greater level of elevated customer experience, particularly beneficial for companies seeking to go outside of the box of “standard customer service.