A more human approach to customer service solutions
CX Technology Platform
VIPdesk CX Technology Platform
Every customer service program requires a symphony of orchestrated technologies to support all aspects of the service delivery operation from recruiting to the live handling of customer interactions. The suite of technologies required includes Recruiting & Screening tools, an Omnichannel Communication Platform, a CRM, Reporting & Analytics, WFM, and many more. The complexity of running a customer service contact center includes a vast array of considerations from security to innovation, making outsourcing to a BPO with industry expertise, a natural choice. By outsourcing a technology platform that supports CX orchestration as part of an end-to-end solution will help your business run smoothly and ensure you have access to all the latest CX capabilities as they are released.
Our CX Technology Platform Solution:
VIPdesk is not reliant upon legacy systems, and this allows us to be agile and tailor our solutions for each brand. In most instances, clients rely on us for a fully integrated turnkey customer service platform. Our technology platform starts with critical recruiting, onboarding, and training technologies. Verify™ is the proprietary tool that allows us to verify candidates’ home offices across 11 components including location, ISP connectivity, systems, monitors, devices and more.
Our Omnichannel platform is customized for each client based on desired overall solution. Each CX Technology Platform is an amalgamation of multiple technologies that are tied together in a cohesive manner to support the CX experience.
Our CX Technology Platform can be provided as a turnkey solution and include the ability to deliver CX “as-a-service”, meaning that all customer service interactions run on our cloud platform, allowing for ease-of-access and 24/7 access from anywhere around the world.
The modern cloud-based communication
platform includes the following:
1. Omni-channel phone, email, chat and video
2. Mobile Messaging Channels including social, text and DM
5. AI integration
6. Quality tools
7. NPS and CSAT measurement tools
8. CRM integration
9. WFM forecasting, scheduling, time tracking
10. CX Insights and Analytics
Ready to get started?
With a team of dedicated professionals, we are excited to help you with any needs and discuss how we can tailor a solution just for your brand.
Tailor made solutions that fit just right!
VIPdesk – More Human