Our Industries

Our Industry Associations, Certifications & Memberships: Unparalleled Acumen

It is not just outsourced customer service. VIPdesk award-winning customer experience and business process outsourcing (BPO) solutions are tailor-made for your brand and designed to enhance your customers’ brand experiences across all touchpoints and all channels.

Our ability to do so is a direct result of our 25-year concierge heritage. Given that history, it’s easy to understand why many of the world’s most luxurious brands choose us to help them design and elevate the customer experience.

  • Luxury Brand Retail & Ecommerce
  • Travel & Hospitality
  • Beauty & Wellness
  • Media & Entertainment
  • Membership Organizations
  • Breakthrough Technologies

Affiliations

B Corporation

We are now a Certified B Corporation,® committed to the triple bottom Line of People, Planet & Profit.

We are proud to announce our 2019 designation as a Certified B Corporation and force for good.

B Corporations are a new type of company that uses the power of business to solve social and environmental problems. B Corporations certification is to business what Fair Trade certification is to coffee or USDA Organic certification is to milk.

Through our certification from non-profit B Lab, VIPdesk has met rigorous standards of social and environmental performance, accountability and transparency. We’ve evaluated how our practices impact all our stakeholders including employees, customers, community and the environment.

NWBOC

NWBOC Certification

NWBOC is the first national certifier of WBEs (Women’s Business Enterprise). VIPdesk successfully met the requirements of the NWBOC national certification program for as a woman-owned and woman-controlled business.

SOCAP

SOCAP

Founded in 1973, SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. Members come from some of the world’s most recognized Fortune 1000 companies as well as emerging and leading startups. SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business. VIPdesk has been a member since 2008 and currently serves as the President of their DC chapter.

Luxury Marketing Council

Luxury Marketing Council

Founded in 1994, The Luxury Marketing Council is an exclusive, collaborative organization of more than 5,000 top executives representing more than 1,000 major luxury goods and services companies in 57 cities worldwide. The council serves as a catalyst to bring together marketers of luxury goods and services to explore best practices and critical issues. It shares intelligence on best customer and market trends. VIPdesk is a frequent speaker and contributor to the organization.

YPO

YPO

Founded in 1950, YPO is the premier global leadership organization for more than 27,000 chief executives in over 130 countries to engage, learn and grow. YPO members harness the knowledge, influence and trust of the world’s most influential and innovative business leaders to inspire business, personal, family and community impact. Today, YPO member-run companies, diversified among industries and types of businesses, employ more than 22 million people globally and generate USD 9 trillion in annual revenues. Through its CEO Sally Hurley, VIPdesk has leveraged the knowledge, relationships and opportunities gained through her membership since 2008.

BOF

BOF

Founded in 2007 by Imran Amed, a fashion business advisor, writer and digital entrepreneur, The Business of Fashion began as a project of passion. Its aim was to fill the void for an informed, analytical and opinionated point of view on the fashion business. Today, the organization has grown to leverage a network of savvy writers and fashion insiders in style capitals within over 200 countries around the world. The organization delivers fashion business intelligence on emerging designers, disruptive technologies and global brands making their mark on the industry at a time of unprecedented change.

Workhuman Live

Workhuman Live

WorkHumanLive is an annual HR conference that is a fully human, fun and immersive experience. With inspirational keynotes and informative breakouts, the conference features provocative topics including diversity and inclusion, humanizing performance management, unconscious bias and socially constructed change.

ICMI

ICMI

Founded in 1985, The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals. From frontline agents to executives, ICMI helps businesses improve customer experiences and increase efficiencies at every level of their customer service organization. VIPdesk frequently speaks at their shows and team members have won awards for “Best Customer Service Manager,” “Lifetime Achievement” and runner up for “Best Outsourcer.”

Alexandria Chamber of Commerce

Alexandria Chamber of Commerce

The Chamber’s mission is to ensure a climate that grows and strengthens businesses in Alexandria. They do that through advocating for member needs, educating on topics of interest and networking to strengthen community ties.

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