Careers

Our Careers: Placing the Highest Value on Team Members

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We are continuously looking for the right candidates who share the same spirit of excellence, passion, and integrity. We are a highly-respected, trusted company in the customer care industry focusing on brands we all love and respect.

Thanks to a dynamic, remote work environment, we provide you with the opportunity to work from your home office. When you work with us, you partner with smart and interesting people to make things happen. Inspiring leadership and a strong corporate culture make this a great place for career growth.

Our Culture

We are continuously looking for the right candidates who share the same spirit of excellence, passion, and integrity. We are a highly-respected, trusted company in the customer care industry focusing on brands we all love and respect.

VIPdesk has worked purposefully to create a culture built on the simple idea of being more human. The idea of being a better listener to our team members, of being more responsive to our clients’ customers, and of being more empathetic to all our stakeholders.

Our team members live and work all over the country—in 35 states—from their home offices and two client sites. Working from home allows our corporate team and awesome Brand Ambassadors the flexibility they need to fit their lifestyle. And working at client sites is the ultimate brand immersion. Opportunities await hardworking, dedicated people with a proven track record in providing world-class customer service.

We work with you every step of the way to ensure you have the right tools and training to succeed. Plus, working remotely has many benefits. It is environmentally friendly (the farthest you have to travel is across your house) which means you save on gas, tolls, and eliminate the stress of traveling. Also, by eliminating the commute, you get to spend more time with your family and friends!

While we are disbursed team across the country and on client sites, we take every opportunity to make human touchpoints with our team including Town Halls, Roundtables, Coaching Sessions, Virtual Book Club, and Virtual Awards Ceremony. We also stay connected and keep the positive energy flowing with Weekly Happiness Tips, Milestone Celebrations, Peer Recognition, Daily Mediation Sessions, Wellbeing Programs, and more. No matter how leading edge our technology is, it will never replace the power of the one-to-one human connections we build. We are dedicated to building a culture of care for our team.

We’re always searching for talented individuals who are passionate about elevating the human experience. We continually recruit and cultivate highly capable professionals from a wide variety of backgrounds. We never forget that happy team members translate into positive customer experiences, which invariably results in satisfied clients.

Our Benefits

We pride ourselves in being the employer of choice by offering competitive compensation, flexible work schedules, a friendly, open work environment with inclusive and responsive leadership. VIPdesk is dedicated to recognizing individual and team accomplishments—both professional and personal.

Work/Life Balance: Enjoy working out of your own home-office with no stressful commute—giving you more time for the things that are important to you.

Work Environment and Culture: Work in a corporate culture that thrives on openness, trust, empowerment, and positivity. You’ll have an opportunity to work with other smart, creative, and engaging team members who have a passion for service and a desire to be part of a successful team.

Savings on Expenses: By working out of your virtual home office, you’ll experience reduced expenses associated with transportation (gas, vehicle maintenance, parking, tolls, or public transportation costs) wardrobe (purchasing “work clothes”, dry cleaning), and meal expenses.

Rewards and Performance Incentives: Receive additional compensation and intangible rewards from programs designed to recognize top performing team members based on program specific key performance indicators.

Paid Vacation

Holiday Pay

Medical, Dental, and Vision Insurance: Opportunity to secure medical and dental benefits offered to full-time team members.

Life Insurance, Long-term Care, and More: Receive basic and supplemental life insurance, accident/critical illness insurance

Ready to Join Our Team?

Are you passionate about delivering “more human” customer service? Are you empathetic, self-disciplined, and ready to live the brand you serve?

If so, feel free to search our open positions, but first, check out our core values. They are in our DNA and central to how we do business.

VIPdesk is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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