Redefining Customer Service with Cutting-edge Gen AI and Expert Human Care. Our innovative approach to customer service blends the latest in generative artificial intelligence technology with the expertise of human professionals. This dual strategy aims to revolutionize the way businesses interact with their customers, providing a more personalized, efficient, and responsive service experience.
We specialize in delivering unparalleled customer service solutions by blending cutting-edge AI automation with the warmth and expertise of real human interactions. With a focus on providing stellar customer experiences, we offer a range of services tailored to meet your unique needs.
Integrating Gen AI tech with expert human care for exceptional experiences. With 20+ years in BPO, we keep you ahead. As a woman-owned, women-led WBE, B Corp, PCI level-1 DSS certified, and HIPAA compliant, diversity, sustainability, and security are our priorities.
In 2019, VIPdesk achieved a significant milestone by becoming a certified B Corp, marking a firm commitment to societal and environmental responsibility. This pivotal achievement reflects our core belief that exceptional service stems from the well-being and happiness of our team members. By embracing these values, we ensure that our operations not only meet high ethical standards but also foster a positive work environment conducive to delivering outstanding customer experiences.
Whether you prefer the efficiency of AI-driven interactions, the personalized touch of human agents, or a seamless blend of both, we have you covered. Our AI customer service ensures swift and accurate responses, while our team of expert human agents offers warmth and expertise in every interaction. By combining the strengths of AI technology with the empathy of human support, we deliver a truly customized service experience that exceeds expectations.
With a distinguished background in serving luxury and premium brands, we go above and beyond to deliver exceptional support that exceeds expectations.
At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. It’s why we’ve built a culture that cares deeply about your customers.
Since our inception in 1997, VIPdesk has been at the forefront of revolutionizing customer service experiences. Initially providing concierge services to luxury brands and their affluent customers, VIPdesk was built upon a foundation of delivering service of the highest caliber. This steadfast commitment to superior service led to the expansion of our portfolio to include outsourced BPO services for retailer, hospitality, travel, consumer products, membership organizations and financial services sectors.
In 2001, we dared to reimagine the conventional outsourced service delivery model. Moving away from the traditional centralized call center approach, we transitioned to a more flexible, home-based model, an innovative step taken to attract and retain exceptional talent. A significant milestone came in 2010 with a global merger with International SOS, enabling VIPdesk to pioneer the global rollout of service delivery standards across operations in 27 countries.
Our organization took another strategic turn in 2014 when our CEO, Sally Hurley, spun-off VIPdesk to become a stand-alone entity with a mission to concentrate solely on next-generation, elevated customer care. Under Sally‘s leadership, our Executive Team successfully reshaped VIPdesk into a company that not only prides itself on exceptional service but also on being an incredible employer.
Then in 2019, VIPdesk reached another important milestone by becoming a B Corp, underscoring our commitment to societal and environmental ethics. This was driven by the deep belief that amazing service is possible when team members are cared for and feel happy.
In 2022 VIPdesk expanded globally to include offshore and nearshore capabilities. Today, as of 2023, VIPdesk is dedicated to delivering extraordinary, elevated customer service, made possible through our unwavering commitment to empowering women globally.
We firmly believe that by uplifting our team members, they, in turn, can provide amazing customer experiences, fostering long-term loyalty for your brand. This people-first, service-centric approach is the pulsating heart of VIPdesk as we persist in redefining the landscape of customer service.
Service Personalized to Your Needs
We specialize in delivering unparalleled customer service solutions by blending cutting-edge AI automation with the warmth and expertise of real human interactions.
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