more human

elevated remote-based customer care for iconic brands

We are proud to announce that VIPdesk is now a Certified B Corporation.^™

Want to know more?

1,000

There are over 2,200 Certified B Corporations around the world.

0

40% of B Corps are outside the USA.

At VIPdesk, we offer tailor-made customer care solutions to brands placing the highest value on:

humanizing customer interaction

working with customer service professionals that earn a living wage

raising Net Promoter Score (NPS)

partnering with a provider that operates with B Corp^™ principles

reducing customer frustrations

making a difference in the environment

For us it’s all about being more human.

OUR MANIFESTO

We speak the most beautiful language on the planet. It’s called “customer care.” We believe all humans deserves a respectful and positive customer experience. We understand that every interaction with a brand is an opportunity to create a fan for life. We believe frustrations and issues can be effectively solved by technology. And when customers do contact the brands they love, we do our best to make the world a little bit better by elevating the customer service experience.

We are especially adept at hearing what isn’t said. By listening, asking and listening some more. And then thoughtfully answering with care and respect. It’s what we are passionate about. It’s what we are skilled to do. It’s how we care for our team members. And it’s how we are elevating the customer experience through the simple practice of being more human.

For us it’s all about being more human.

OUR MANIFESTO

We speak the most beautiful language on the planet. It’s called “customer care.” We believe all humans deserves a respectful and positive customer experience. We understand that every interaction with a brand is an opportunity to create a fan for life. We believe frustrations and issues can be effectively solved by technology. And when customers do contact the brands they love, we do our best to make the world a little bit better by elevating the customer service experience.

We are especially adept at hearing what isn’t said. By listening, asking and listening some more. And then thoughtfully answering with care and respect. It’s what we are passionate about. It’s what we are skilled to do. It’s how we care for our team members. And it’s how we are elevating the customer experience through the simple practice of being more human.

OUR MISSION

To elevate the customer experience. To be passionate collaborators with the world’s iconic brands and to those aspiring to become one. We help do this by listening, innovating and exceeding their expectations.

What we believe.

We believe everyone deserves a respectful and positive customer experience. We believe customers merit a simple and easy path to getting answers to questions or finding information quickly. We help create high impact interactions while removing low value customer care hurdles.

Who we support.

Our focus is on your mission. We work with businesses seeking to improve the customer experience. Our history of working with luxury brands and their high standards for outstanding customer care makes us ideal partners with forward-thinking brands whose strategic focus is on improving customer care.

No matter what your industry, our carefully chosen Brand Ambassadors present the skills, knowledge and passion to improve customer satisfaction, loyalty and profitability for your brand.

Why vipdesk?

Our passionate customer service professionals, known as Brand Ambassadors, provide stellar, outsourced customer service. This is available 24 hours a day, 365 days a year.

We only recruit professionals who are passionate about delivering exceptional customer service. In other words, they live and breathe the brands they serve.

Thanks to our state-of-the-art service delivery technology, we work remotely in over 38 states. It enables us to bring the best talent to our clients’ brands and eliminates any geographic hurdles.

We have the capability to seamlessly scale up or down, as needs change due to seasonal call volume, marketing campaigns, or in the event of an outage or natural disaster. Our scalability and proven performance will help optimize operational efficiency and profitability for your brand, regardless of the event or season.

Keeping security front of mind, VIPdesk continuously implements new and improved security measures, to ensure your data is safe.

What we believe

We believe everyone deserves a respectful and positive customer experience. We believe customers merit a simple and easy path to getting answers to questions or finding information quickly. We help create high impact interactions while removing low value customer care hurdles.

Who we support

Our focus is on your mission. We work with businesses seeking to improve the customer experience. Our history of working with luxury brands and their high standards for outstanding customer care makes us ideal partners with forward-thinking brands whose strategic focus is on improving customer care.

No matter what your industry, our carefully chosen Brand Ambassadors present the skills, knowledge and passion to improve customer satisfaction, loyalty and profitability for your brand.

Why VIPdesk

Our passionate customer service professionals, known as Brand Ambassadors, provide stellar, outsourced customer service. This is available 24 hours a day, 365 days a year.

We only recruit professionals who are passionate about delivering exceptional customer service. In other words, they live and breathe the brands they serve.

Thanks to our state-of-the-art service delivery technology, we work remotely in over 38 states <link to list of states>. It enables us to bring the best talent to our clients’ brands and eliminates any geographic hurdles.

We have the capability to seamlessly scale up or down, as needs change due to seasonal call volume, marketing campaigns, or in the event of an outage or natural disaster. Our scalability and proven performance will help optimize operational efficiency and profitability for your brand, regardless of the event or season.

Keeping security front of mind, VIPdesk continuously implements new and improved security measures, to ensure your data is safe.

See what our clients are saying about us.

VIPdesk has been a pleasure to work with for many years. When ASTRO Gaming was acquired by Logitech, we decided to stay on with VIPdesk because of the relationship that we had built together–a great partnership where ideas flow both ways. The team has been vocal and communicative, and has coped with changes in leadership and multiple acquisitions. All of our work together has resulted in the best possible customer experience for our customers–in terms of speed and quality of service.

Logitech