We believe everyone deserves a respectful and positive customer experience. We believe customers merit a simple and easy path to getting answers to questions or finding information quickly. We help create high impact interactions while removing low value customer care hurdles.
Our focus is on your mission. We work with businesses seeking to improve the customer experience. Our history of working with luxury brands and their high standards for outstanding customer care makes us ideal partners with forward-thinking brands whose strategic focus is on improving customer care.
No matter what your industry, our carefully chosen Brand Ambassadors present the skills, knowledge and passion to improve customer satisfaction, loyalty and profitability for your brand.
Our passionate customer service professionals, known as Brand Ambassadors, provide stellar, outsourced customer service. This is available 24 hours a day, 365 days a year.
We only recruit professionals who are passionate about delivering exceptional customer service. In other words, they live and breathe the brands they serve.
Thanks to our state-of-the-art service delivery technology, we work remotely in over 38 states <link to list of states>. It enables us to bring the best talent to our clients’ brands and eliminates any geographic hurdles.
We have the capability to seamlessly scale up or down, as needs change due to seasonal call volume, marketing campaigns, or in the event of an outage or natural disaster. Our scalability and proven performance will help optimize operational efficiency and profitability for your brand, regardless of the event or season.
Keeping security front of mind, VIPdesk continuously implements new and improved security measures, to ensure your data is safe.