VIPdesk Signs Strategic Partnership with Full Potential Solutions to Expand its Global Capabilities
VIPdesk, an award-winning U.S. based provider of innovative home-based customer care solutions, is excited to announce a strategic partnership with Full Potential Solutions, a global customer experience (CX) outsourcing company. This partnership allows VIPdesk to increase efficiency and global reach by augmenting its service delivery platform with Full Potential’s nearshore and offshore resources. VIPdesk’s growing portfolio of international brands seeks one consistent provider to deliver the same authentic service standards throughout international markets. VIPdesk actively pursues partnerships to assist with service delivery of its global clients around the world. As in the US, VIPdesk’s main objective around the world is to serve as a true extension of its client’s brands, delivering authentic customer experiences at any stage of the customer journey.
Sally Hurley, chief executive officer of VIPdesk states, “We found an excellent partner in Full Potential Solutions, who shares our view on service excellence. Steve Kezirian and his group at Full Potential Solutions are top-level leaders and knowledgeable customer experience experts that we can trust to provide us with exceptional service in offshore markets. Our company has grown immensely within the past few years, now housing a portfolio of international brands who rely increasingly on VIPdesk for global solutions. We couldn’t be more thrilled about this new partnership!”
The current business environment challenges each brand to provide the most efficient customer service setup while delighting customers and delivering excellent service. VIPdesk has long been an expert in helping brands deflect unnecessary customer volume to be able to focus on interactions which increase customer loyalty and average order size. The partnership with FPS will allow VIPdesk to double down on this mission with the ability to perform certain tasks utilizing offshore market rates while increasing the overall level of customer experience within clients’ budgets.
According to Steve Kezirian, chief executive officer of Full Potential Solutions, “There are many points of alignment between VIPdesk and Full Potential Solutions in that we are, first and foremost, values-based companies that believe that people perform well when they are treated well. By creating conditions where people thrive, we can offer great experiences to VIPdesk’s customers and succeed in this together.”
VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a select team of remote work-at-home Brand Ambassadors (customer service professionals), located throughout the U.S., to provide elevated and efficient customer experiences for luxury and premium brands. As a certified B-Corp, Women-Owned-Corporation and Best Workplace winner, VIPdesk is on a fast mission to elevate the human experience with its team members and its partners. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services include Omni-Channel Customer service handling including all traditional and digital contact channels, full AI and assisted AI solutions, social media management, back-office support and customer experience consulting. Visit http://www.vipdesk.com for more information or @VIPdesk on LinkedIn, Twitter and Instagram.
ABOUT FULL POTENTIAL SOLUTIONS
With over 5,000 employees across four continents, Full Potential Solutions empowers companies to forge more profitable customer relationships by applying a values-based and data-driven approach to everything we do. Unlike other service providers promising better services at ever cheaper cost, Full Potential Solutions puts people first to achieve breakthrough client results. Our thriving team and advanced omni-channel solutions reduce customer acquisition costs and expand lifetime value for many of the world’s leading customer-first brands.
Othmar Müller von Blumencron